She Flies Club FAQ
WHAT IS SHE FLIES CLUB?
A quarterly curated subscription box featuring Freeland Spirits, premium mixers, recipes, and goods from local and women-owned brands we love; all inspired by our motto “She Flies With Her Own Wings.”
What’s In The Box
Each box includes one 750ml bottle of our newest limited edition, a Club Reserve, or another special release from Freeland Spirits. Some boxes also include an additional bottle from our core lineup or another recent release.
You’ll also receive thoughtfully curated ingredients to help you craft a unique cocktail or get creative with your own recipes. We love highlighting women-owned and Portland-local brands, so most of the items reflect makers and businesses we admire. Boxes may also include cocktail mixers, exclusive merch, and other fun surprises.
How Does it Work
It's free to sign up, and you have the option to select delivery or pick up. Once you place your order, you’ll see a charge for $0. This order holds your place on the membership list. If the latest release is still in stock, we'll process a second order immediately for $150. If we're out of stock, you'll receive your first order when we announce the next release (in 1-3 months).
How much does it cost?
$150 billed quarterly. Pick-up is free. There's an additional charge if we're delivering it to you.
When are boxes released, and when will I be charged?
In the middle of the first month of each quarter (January, April, July, October). Existing members will receive an email reminder a week in advance.
Will I receive the same products each quarter?
No. Boxes feature seasonal selections and may include rotating Freeland products. If you love a box, you can always order a second time.
What size is the bottle?
Each box will include at least one 750ml bottle.
Can I customize my box?
No, each box is curated by our team around a theme or special release.
Can I skip a release or pause my subscription?
Yes, you can manage your subscription here https://account.freelandspirits.com/
Can I gift a subscription?
Yes! At check out, address the order in their name. You can also include a gift note.
Is this a recurring subscription?
Yes. The She Flies Club is a recurring quarterly subscription that renews automatically. There’s no minimum commitment, and you can pause or cancel anytime through your member portal. Please note that changes must be made before the next billing cycle, as renewals are processed automatically.
DELIVERY
We deliver nationwide within the U.S. except for Utah.
How will I know my box is en-route?
You will be notified of billing & shipping by email the day your order is processed.
What happens if my package is damaged or lost?
Please review our Refund policy.
Can I update my shipping address?
Yes, you can manage your subscription details in the portal https://account.freelandspirits.com/
PICK UP
Can I pick up my box instead of having it delivered?
Yes. At checkout, select Pickup — NW Vaughn Street if you prefer to stop by the Freeland tasting room in Portland, OR to retrieve your box. Keep in mind, if you set up your membership for pickup, you'll have to create a new subscription if you want to switch to delivery. It sounds harder than it is, and we can help you do it.
Pick-Up Window
If you selected Pickup, each quarterly club release will be held for 90 days from the release date. You will be notified by email when your order is ready. You'll also receive pickup reminders via email at seven (7) and 21 days if you haven't picked up your box.
What is the quarterly pick-up party?
Our quarterly pick-up party is a casual, members-only gathering at the Freeland Spirits tasting room in Portland. It takes place the same day your club box becomes available, making it a fun and easy way for local members to pick up their box, connect with the community, and enjoy a little something extra.
Some parties may include appearances from our founder or head distiller, sneak peeks or samples of upcoming releases, and always feature a complimentary, members-only cocktail that’s not available on the regular menu.
CURRENT MEMBERS
How do I log into my account?
Access your member portal here https://account.freelandspirits.com/
How do I receive club updates, member perks, and important information?
You must be subscribed to emails from Freeland Spirits to receive club updates, member perks, and important information. Emails will come from info@freelandspirits.com and club@freelandspirits.com, so please make sure these addresses are not filtered or marked as spam.
What are my ongoing member benefits?
As a She Flies member, you’ll enjoy a range of exclusive perks, including:
- Early access to new releases: Be the first to shop limited editions and special product drops before they’re available to the public.
- Quarterly pick-up parties: Join us at the tasting room to collect your box, meet fellow members, and enjoy a little something extra.
- 15% off in-store retail (excluding spirits): Show your She Flies Club invoice at checkout at the Portland tasting room to redeem this offer once per quarter.
- Complimentary tour + tasting for 4: Each quarter, you and up to three guests can enjoy a free tour and tasting at Freeland Spirits. Book through Eventbrite and use your member code to claim your experience.
How do I claim my complimentary tour + tasting for 4?
Apply the code SHEFLIESMEMBER at checkout when booking a tour through Eventbrite
What does the 15% discount apply to?
Your 15% member discount applies to Freeland Spirits merchandise and non-spirits items, including mixers and other retail goods. Due to Oregon Liquor and Cannabis Commission regulations, discounts cannot be applied to spirits.
MEMBERSHIP AGREEMENT
By enrolling in the She Flies Club, you acknowledge and agree to the following:
Delivery Information
Members are responsible for keeping their delivery address and payment information current. If we're unable to process delivery due to an invalid address, failed payment, or inability to legally ship to your location, your release may be forfeited after reasonable attempts to contact you.
Membership Management
Membership renews automatically each quarter until paused or canceled through the Member Portal before the next quarterly billing date. Members are responsible for managing their She Flies Club membership through the Member Portal created during enrollment. This includes updating payment and contact information, requesting a pause or cancellation, and managing other available membership settings before the next quarterly billing date.
Requests submitted after a billing date has passed may not take effect until the following club release.
Unclaimed Club Boxes
If your club box has not been picked up within 90 days of the release date, it will no longer be held for pickup. After the 90-day pickup window, Freeland Spirits may return the contents of your club box to inventory. Unclaimed releases are not eligible for refunds or replacements.
At Freeland Spirits' discretion, members may be offered tasting room credit in place of an unclaimed club release. The value and availability of any credit is determined solely by Freeland Spirits and is not guaranteed.
Certain limited edition, seasonal, or low-inventory items included in club releases may no longer be available after the pickup window has ended. In these cases, Freeland Spirits reserves the right to substitute those items with products of equal value.
Email Communications
She Flies Club communications, including billing reminders, release announcements, pick-up information, shipping notifications, and other important membership updates, are sent via email.
Members are responsible for maintaining a valid email address on their account and ensuring they can receive emails from sales@freelandspirits.com and club@freelandspirits.com. Opting out of these communications or marking them as spam may result in missed billing, release, pick-up, or shipping information. Freeland Spirits is not responsible for missed communications due to email filtering, unsubscribing, or outdated contact information.
By completing your enrollment, you acknowledge that you have read and agree to these membership terms.